Avid Support Code: Sibelius for Individuals

This Avid Support Code (ASC) gives you single-incident access to Sibelius or Sibelius | Ultimate software telephone support in English. Your unique ASC will be sent to you by email after purchase. You may also find it at my.avid.com/products. If you don't see your ASC listed, please check Products Not Yet Downloaded to activate it and obtain your code. You will be able to download full details of the telephone numbers and how to use the telephone support service from the order confirmation page. You will receive the telephone access number and your ASC code upon checkout. This code is for individual owners of Sibelius or Sibelius | Ultimate only, not institutions or commercial enterprises.

Note to Sibelius | First users: Avid technical support is available for customers with paid subscription and perpetual licenses. Legacy Sibelius | First perpetual license owners running Sibelius | First 2018.1 and earlier are eligible to receive telephone support via Avid Support Code. Users running free versions of Sibelius | First 2018.4 or newer are welcome to use the self-help support assistance, outlined below.

Please consider using our no-cost self-help support assistance available on Learn & Support and our community forums where you can exchange ideas and information with other customers.

Technical support is only for technical problems with (Avid) products. Due to the high volume of calls and Avid's commitment to helping users as quickly as possible, we are unable to provide in-depth tutorial advice. Technical support for products that are not manufactured or distributed by Avid is not available. Please contact the company that makes that product for technical support with their products.

While this code can be used for online support, please expect some delay in response when using this code online since this code has been optimized for phone support.