Product Warranty Documents - Avid Technology

The documents posted below include the current Avid Hardware Limited Warranty; the Avid Software Warranty and answers to the most Frequently Asked Questions (FAQ) with regard to warranty coverage and warranty claims process.  The FAQ document also includes specific information, required by law, for customers in Australia.

Avid Hardware Limited Warranty (PDF, 0.17 MB)

Avid Software Limited Warranty (PDF, 0.13 MB)

Avid Warranty FAQ (PDF, 4.96 MB) (including information for Australian customers to process warranty claims)

These documents are provided in PDF.

If you do not have Acrobat Reader installed, please go to http://www.adobe.com to download a free copy.

Additional Information about warranty processes can be found at the following links:

Avid Audio/Digidesign Product Repairs and Authorized Repair Centers

Order Replacement Parts - Download Center, Registration, Upgrade, and Dongle FAQ's

Fader Replacement Policy (PDF, 212 KB)

Visit Customer Support information for more support help.